Workplace Fundamentals Courses

PROFESSIONAL DEVELOPMENT

Business Writing
Business Etiquette
Customer Service
Organizational Skills
Presentation Skills
Time Management
DEDICATED GROUPS ONLY
 Customer Service Via Phone and Email
 Managing Conflict


COMMUNICATION SKILLS

Communication Strategies
Conflict Resolution
Creative Problem Solving
Emotional Intelligence
IT Projects - Influencing without Authority
Interpersonal Skills
Negotiation Skills
DEDICATED GROUPS ONLY
 Advanced Communications Skills
 Dealing with challenging Customer Interactions
 Emotional Intelligence for Business Professionals


LEADERSHIP & MANAGEMENT

Developing New Managers
Change Management
Coaching and Mentoring
Employee Motivation
Leadership and Influence
Performance Management
DEDICATED GROUPS ONLY
 Change Management for Employees
 Change Management for Managers

 


CUSTOMER SERVICE

Customer Service
Providing Outstanding Customer Service


SIX SIGMA

Lean Six Sigma Black Belt Boot Camp
Lean Six Sigma Green Belt Boot Camp


Workplace Fundamentals Training

Workplace Fundamentals Training New Horizons Wilkes-Barre/Scranton

Workplace Fundamentals training from New Horizons Wilkes-Barre/Scranton is a cost-effective solution for developing the skills your employees need to be successful in a challenging climate. Our world-class instructors deliver training on topics such as Interpersonal Communication, Business Writing, Time Management and so much more.

Today's business world calls for a balanced skill set in order to be productive within an organization and competitive in the local to global marketplace. A skilled workforce is often the key to a company's growth and stability.

Workplace Fundamentals training at New Horizons Wilkes-Barre/Scranton provides individuals the competence necessary to succeed in the evolving business world, while giving businesses proper seeds to flourish.

Workplace Fundamentals Training Courses Include:

  • Foundational Courses
  • Team Development
  • Management Skills
  • Customer Service
  • Harassment Avoidance Training
  • Six Sigma
  • Google

Value of Workplace Fundamentals Training at New Horizons Wilkes-Barre/Scranton

Workplace Fundamentals training at New Horizons Wilkes-Barre/Scranton is an affordable solution for employees and employers, which provides basic essentials to improve job performance.

Our courses include a range of real world scenarios. Learn how to motivate teams, negotiate with vendors, ensure a positive work environment, improve business processes, and use Google effectively.

Investing in workplace fundamentals training can result in:

  • Better customer service
  • Productivity improvements
  • Improvements in staff loyalty and retention
  • Healthier team performance
  • Increased competitive advantage