Computer and Network Support Technician Program

Objectives:

The Computer and Network Support Technician Program is a three part program. Part 1: Microsoft Office: This program is designed to provide the students with Beginning to Intermediate knowledge of Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.  Part 2: A+ Comprehensive:The student will be taught the skills necessary to assemble, repair, troubleshoot, and configure a computer.  The student will teardown and re-build a fully functional, state of the art computer.  Part 3: Net+ Networking Fundamentals: Provides students with the fundamentals of networking by giving them hands-on training in networking skills and concepts that affect many aspects of networking.  Students will cover such topics as: basic networking, protocols, network devices, TCP/IP architecture, internet addressing, routing, servers, remote connectivity, user management, network security, encryption and firewalls, as well as troubleshooting and diagnostic tools.  The Network+ course is widely accepted as the prerequisite course for Cisco CCNA and Microsoft Certifications.  We also include interactive computer lab hours in this program, to further support the learning experience.  Upon completion of the program, the student will be able to successfully function within the Microsoft Office suite, assemble, repair or upgrade computer hardware, install software and set-up or troubleshoot networks.

The student will have acquired the skills necessary to obtain an entry-level position as a Computer Support Specialist, Call Center Support, Teleservice Operations, Customer Service Representative, Technical Support Specialist, Help Desk Technician,  Network and Computer Systems Administrator, Hardware Specialist, PC Technician, and Desktop Support Technician.


NH200 Microsoft Office Basic

This course is intended for individuals who are looking to familiarize themselves with the basics of personal computers and the basics of Microsoft Office Applications.

SYLLABUS – NH200 – Office Basic

NH201 Microsoft Office Intermediate

This course is intended for individuals who are looking to further themselves with the basics of personal computers and the intermediate to advanced levels of Microsoft Office Applications.

SYLLABUS – NH201 – Office Intermediate

NH5000 A+ Comprehensive

CompTIA A+ Comprehensive is the starting point for a career in IT. The course covers maintenance of PCs, mobile devices, laptops, operating systems and printers.

SYLLABUS – NH5000 – A+ Comprehensive

NH5200 CompTIA Net+ Networking Fundamentals

CompTIA Network+ validates the ability to select, connect, configure and troubleshoot basic network hardware, including wireless technology. Employees, customers, and potential clients depend on their network. Employing those CompTIA Network+ certified help keep this vital part of business up and running. This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration, or to prepare for the CompTIA Network+ N10-005 certification.

SYLLABUS – NH5200 – Network+